Last updated: October 2025
Privacy Policy
Crust & Basil Pizzeria (we, us, our) operates the website at urbanmirrorforest.xyz and provides pizza-related services to visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit or use our site and related services. We are committed to treating your personal data with care and respect in compliance with applicable data protection laws.
Information We Collect
We may collect a range of information about you, including:
- Personal identifiers you provide directly, such as your name, address, email address, phone number, and order details when you place an order or contact our support.
- Technical data gathered automatically through your use of the site, including IP address, browser type, device information, and pages visited.
- Location data inferred from your IP address or provided by you when ordering for delivery within London or nearby areas.
- Cookie and tracking data to remember your preferences and improve site functionality.
How We Use Your Information
We use your information to:
- Process and fulfill orders, manage payments, and deliver products and services you request.
- Communicate with you about orders, promotions, and updates related to our services.
- Improve site performance, content, and user experience through analytics and feedback.
- Maintain security, prevent fraud, and protect the rights and safety of our customers and site users.
Legal Basis for Processing
We process your data where necessary for the performance of a contract (such as processing your orders), for our legitimate interests (such as improving our services and ensuring security), and where required by law. If you are a resident of a country with specific data protection laws, you may have rights to object or restrict certain processing as provided by those laws.
Sharing Your Information
We may share your information with:
- Service providers who assist with order fulfillment, payment processing, and delivery.
- Legal authorities or regulatory bodies when required by law or to protect our rights and users.
- Affiliates or partners to offer you related services, only as necessary and under appropriate data protection agreements.
We will not sell your personal data to third parties for their own marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, tailor content, and analyze site usage. You can manage cookies through your browser settings, but some features of the site may not function properly if you disable certain cookies.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal data, subject to applicable legal rights. You can also object to processing or request restriction in certain circumstances, and request data portability where applicable. To exercise these rights, contact us using the details below. We will respond in a reasonable timeframe and in accordance with applicable law.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take steps to securely delete or anonymize it. Some information may be retained in backup storage for a limited period.
Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no online service is completely secure, and you provide data at your own risk. We urge you to protect your account credentials and report any suspicious activity.
Children
The site is not intended for children under the age of 16 without parental or guardian consent. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected data from a child, please contact us to request deletion.
Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies when you leave our site.
Updates to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the new policy on our site and updating the “Last updated” date at the top. Changes take effect immediately unless otherwise stated.
Contact Us
If you have questions or requests regarding your personal data, you can contact us at +44 20 7946 0958 or via the contact form at urbanmirrorforest.xyz. For deliveries within London, our physical address is 12 Pizza Lane, EC2A 3LP, London, United Kingdom.
Additional Information for Customers of Crust & Basil Pizzeria
By placing an order or using our services, you consent to the collection, transfer, storage, and processing of your information as described in this Privacy Policy. We may personalize content and offers based on your activity to improve your experience with our pizzeria services, including recommendations and delivery options. If you change your mind about marketing communications, you can unsubscribe at any time by following the opt-out instructions in our emails or by contacting us directly.